Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select. Your payment method will be stored securely and charged automatically for each renewal.

Subscriptions renew automatically at the end of each cycle unless canceled. If you prefer not to renew, you may cancel your subscription at any time.

You can update or cancel your subscription online at any time by using the link in your subscription confirmation email or by logging into your account and selecting Manage Subscription.

See our Returns Policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Refund Policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.